Can I cancel an order? 

• Cancellations can only be applied to orders that have not yet been dispatched and will incur a cancellation fee of 10% of the purchase price. This charge is to cover the time it takes to invoice and pick your order along with the time involved in processing the order cancellation. If you need to cancel an order please contact us as soon as possible. If your order has already been shipped it will then fall under our Returns Policy.
• Items that are marked as a Special Order or Online Exclusive cannot be cancelled or changed once we have placed the order with our supplier.

Can I return an order? 

• Yes, with prior approval, items must be returned within 30 days of purchase in accordance with Australian Consumer Law. All returns will be exchanged for store credit only and may be subject to a 10% restocking fee. Unless it is our mistake you will be wholly resposnible for all return shipping costs. For further information please see our Returns Policy.

What cannot be returned? 

• Bikes cannot be returned due to change of mind or from purchasing the wrong bike. Please ensure that you select the correct bike prior to purchase. If you need help with selecting the right bike, please contact us first prior to placing your order or check out our BMX Bike Buyers Guide and BMX Bike Size Guide.
• As a safety precaution we do not accept returns on helmets. Please measure carefully prior to purchase to ensure you are purchasing the correct size. Sizing charts (or sizing in centimeters) are included with all helmet listings for reference prior to purchase.
• Due to COVID-19 we cannot accept any returns on helmets, gloves, clothing or any other items that come into contact with the skin. This is a precautionary measure to ensure the safety of both our staff and customers.

What can be returned? 

• Products (excluding bikes, helmets, safety gear and clothing) that are in as new condition with no damage to the product itself or the packaging.
• Products (excluding bikes, helmets, safety gear and clothing) purchased at full retail pricing (sales on discounted items are final and we do not accept returns on these).