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How does Click and Collect work?

  • Select the products you wish to purchase online at caseycycles.com.au and add them to your shopping cart. At the checkout choose Click and Collect as your shipping method and follow the prompts to complete your order.

When can I collect my order?

  • Please wait for your SMS collection notification prior to coming to collect your order. This will be sent to you once we have processed your order, usually within 24 hours of the order being received (Monday to Saturday and excluding public holidays).

Where can I collect my order?

  • All click and collect orders are available for pick up from Casey Cycles at 108 High Street Cranbourne. Collection is available during business hours Monday to Friday from 9am to 5:30pm and Saturdays from 9am to 4pm. Upon arriving please see a member of our team at the counter and they'll process your order collection.

What do I need to bring with me?

  • In order to collect your order you will need to bring a photo id with you, ie drivers license, that matches the information used to place your order along with the SMS collection notification sent to your phone. 
  • If you are paying for your order with a credit or debit card please bring this card with you to collect your order so we can verify the card number against your order (please note: we need to see the physical card for verification, a photo of the card or the card on your phones wallet will not be accepted). The details on the card will need to match the name used to place the order and the id shown upon collection or we will be unable to release your order. Unfortunately we have had to introduce this system in response to an increase in attempted credit card fraud with online orders.

Can someone else collect my order on my behalf?

  • At this stage, if you require someone else to collect an order on your behalf we recommend either placing the order in their name or replying to either your order comfirmation email or collection notification sms with the details of the person nominated to collect your order. You will need to provide their full name, address and phone number and they will need to provide a photo id upon collecting the order that matches the information you have supplied.

If you have any other questions in regards to our click and collect service please feel free to call us on 03 5996 1049 or email sales@caseycycles.com.au.

 

 

 

 

 

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